Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") describes how the bg336 platform collects, uses, stores, and protects your personal information. When you use bg336's website and services, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully.

We believe transparency is the foundation of trust. That is why bg336 has prepared this document with complete honesty for its users — to explain in detail how your information is handled.

bg336 collects various types of information to operate its services properly. This information comes from two main sources — information you provide directly and information collected automatically.

A. Information You Provide Directly

When you create an account or use services on bg336, we may collect the following information:

• Full name and contact details (email address, mobile number)
• Date of birth and age verification details
• Financial transaction details (partial information from bKash, Nagad, Rocket, Upay or bank account numbers)
• Identity verification documents (if applicable)
• Messages or support requests you send us

B. Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type and version
• Time and duration of site visits
• Pages visited and navigation patterns
• Information obtained from cookies and similar tracking technologies

bg336 uses collected information only for lawful and specific purposes. We do not use your information for any purpose other than those mentioned in this Policy without your consent.

Your information is used for the following purposes:

• Account Management: To create, verify, and securely manage your account.
• Transaction Processing: To complete deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer) smoothly.
• Service Improvement: To review your usage experience and improve the quality of the platform.
• Support: To resolve your issues via 24/7 live chat and email.
• Security: To prevent fraud, unauthorized access, and other harmful activities.
• Legal Compliance: To retain information in accordance with applicable laws and regulations.
• Communication: To notify you of important account updates or policy changes.

bg336 uses cookies and similar technologies to make your browsing experience smooth and uninterrupted. Cookies are small text files stored on your device that help remember your preferences and session information.

A. Essential Cookies

These cookies are essential for operating the core functions of the website. They are used for maintaining login sessions, security verification, and similar tasks. Without them, many features of the site will not work properly.

B. Analytics Cookies

These cookies help us understand how users visit the site — which pages are viewed most, where issues occur, and so on. This information helps us improve our services.

C. Functional Cookies

These cookies are used to remember your language preference or other personalized settings.

bg336 does not sell or rent your personal information to any third party. However, sharing information may be necessary in certain specific situations to operate services properly:

• Payment Providers: Necessary information may be shared with bKash, Nagad, Rocket, Upay, and approved banking partners to complete transactions. The information shared is limited strictly to transaction verification.
• Technology Partners: With providers of platform hosting, security, and infrastructure services, but only under contractual confidentiality obligations.
• Legal Authorities: Information may be provided to government or regulatory authorities to comply with court orders or applicable legal requirements.
• Fraud Prevention: To assist relevant authorities in preventing financial fraud or criminal activity.

Before sharing information with any third party, we ensure that the party follows appropriate data protection measures.

bg336 gives the highest priority to the security of your information. We use modern technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
• Secure Servers: Your data is stored in secure data centers with strict physical and digital security measures in place.
• Access Controls: Only authorized personnel have access to specific information required for their designated tasks.
• Regular Security Reviews: Our security measures are regularly tested and updated.
• Two-Factor Authentication: An additional verification layer is available to protect your account.

bg336 retains your personal information only for as long as is necessary to fulfill the purposes described in this Policy.

• While Your Account Is Active: All relevant information is retained throughout the entire period your account remains active.
• After Account Closure: Certain information may be retained for a defined period after account closure due to legal and financial obligations.
• Transaction Records: Records of financial transactions may be retained for an extended period as required by law.
• Support Communications: Messages exchanged through customer support are retained for a reasonable period to ensure service quality.

Once the defined retention period has passed, information is securely deleted or anonymized.

As a user of bg336, you have the following rights regarding your personal information:

• Access: You have the right to know what information we hold about you. You can request this information through our support team.
• Rectification: If any of your information is incorrect, you can request that it be corrected.
• Erasure: In certain circumstances you may request that your personal information be deleted, subject to applicable legal obligations.
• Right to Restrict Processing: You may object to or request the restriction of processing your information for specific purposes.
• Right to Lodge a Complaint: If you believe your information is not being handled properly, you may formally raise a complaint with our support team.

To exercise any of the above rights, please contact our support team. We will make every effort to process your request within a reasonable timeframe.

bg336's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

If we are informed or become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

bg336 may update this Privacy Policy from time to time. Changes may be made due to service updates, legal obligations, or security improvements.

When the Policy changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, we will notify you via your registered email or through a notice on the platform.
• Continuing to use the site after changes have been made will be considered as your acceptance of the updated Policy.

We therefore recommend that you review this page regularly and stay informed about any changes.